Systems Administrator – TS/SCI
Website Spathe Systems, LLC
The Systems Administrator works on the Systems Engineering team and completes complex projects/tasks, but will also work closely with the Service Desk.
Involvement with the Service Desk includes: Training designed fix actions, incident trend analysis, escalated ticket resolution, SLA monitoring and team evaluations.
Daily Responsibilities include, but are no limited to:
o Enterprise service support of VMWare and Windows servers (AD, DHCP, Print/File Management. etc).
o WSUS management
o Ticket tracking/resolution and responsible for escalated tickets from Service Desk.
o Sourcing quotes for specified hardware/software
o Design and update “CM/How-To” documents.
o Mentoring and training Service Desk.
o Incident trend analysis.