Systems Administrator – TS/SCI

 In

Website Spathe Systems, LLC

Clearance: TS/SCI

 

The Systems Administrator works on the Systems Engineering team and completes complex projects/tasks, but will also work closely with the Service Desk.

Involvement with the Service Desk includes: Training designed fix actions, incident trend analysis, escalated ticket resolution, SLA monitoring and team evaluations.

 

Daily Responsibilities include, but are no limited to:

o Enterprise service support of VMWare and Windows servers (AD, DHCP, Print/File Management. etc).

o WSUS management

o Ticket tracking/resolution and responsible for escalated tickets from Service Desk.

o Sourcing quotes for specified hardware/software

o Design and update “CM/How-To” documents.

o Mentoring and training Service Desk.

o Incident trend analysis.

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